As the Content Marketing Manager at Workplace Systems, I created 120 articles, 20 infographics, and 9 eBooks about topics ranging from employee engagement and empowerment to leadership and productivity.
These assets were downloaded over 25,000 times by retail and hospitality leaders around the globe.
Retail Employee Engagement:
Essential Tips, Tricks, and Strategies Managers Can Use Right Away
Whether you're a first-year manager or a seasoned leader, this book will give you fresh, invaluable perspective on the concept of employee engagement -- what it is, why it's important, and how to maximize it in your store.
Retail Employee Empowerment:
A Manager's Guide to Happy Employees, Delighted Customers, and Higher Sales
Ever wonder why managers lose confidence in themselves? Or how to delight customers like the Ritz-Carlton? Or how to reduce retail turnover month over month? This book spells it out -- and so much more -- step by step.
Retail Employee Happiness:
Tips, Tricks, and Strategies That Make Your Team Smile, Care, and Sell
What makes a workplace great? What's the most sought-after employee perk? Which management habits breed happy, engaged employees who love coming to work and serving their customers? The answers to these and other important questions are inside.
Hospitality Employee Psychology:
Proven Brain Theories Hotel Managers Can Use Every Day
This book breaks down several psychological theories that'll help hospitality managers cultivate productive, engaged, motivated, and honest employees, including The Hawthorne Effect, Maslow's Hierarchy of Needs, Herzberg's Theory, and Groupthink.
Before the Storm:
A Busy-Season Prep Guide for Retail Managers
Busy season is coming. That means long lines, long hours, and stress. Whether it's your first busy season as a retail manager, or your twenty-first, your going to feel the pressure. It's inevitable. This book will help you through it.
Who Is HENRY?
What Retailers Must Know About the World's Most Lucrative Consumer
HENRY stands for High Earner, Not Rich Yet. In 2003, Fortune Magazine introduced the world to HENRY, calling him (or her) the most important retail customer on the planet -- and for good reason ...
A Better Way to Schedule Retail Employees
As a retail manager, what if you could create schedules in a fraction of the time it currently take you? And what if those schedules enabled you to better hit your store's revenue targets by accounting for traffic, holidays, labor laws, and overtime? What if?